The Trail Of Painted Ponies BBB Business Review

Ask The Trailmaster

Do you have a question for us? Please use this form to ask.

We try to answer questions daily. Questions are not posted until they are answered.

If you would like to be notified when we respond, please enter your email address.

Brenda Smith from Guntersville AL wrote on June 24, 2020:
One of my boxes has come apart on one side. What glue would you recommend to fix it, and will that lower the value more than leaving it as it is now in your opinion?
Response From Trailmaster:
I would recommend fixing it and any super glue should do the job. Done neatly, this should not negatively impact the value.

Beverly J Porter from SC wrote on June 21, 2020:
I need box only for two of my ponies: Navajo Blanket and Route 66. Is that possible?
Response From Trailmaster:
Sorry, but we don't have extra boxes.

Teresa Stoiber from CO wrote on June 15, 2020:
What highway/road displays the full sized ponies? Would like to take pictures of them.
Response From Trailmaster:
I'm afraid the only place where more than one life-size Painted Pony is on display is at the Booth Western Art Museum in Cartersville, GA.

Amy Eleniewski from Louisville wrote on June 13, 2020:
What material are the sculptures made from?
Response From Trailmaster:
An artist-grade resin.

Chelsea from Maine wrote on June 05, 2020:
How do I order the Dillard’s Exclusive Snowball?
Response From Trailmaster:
You are going to have to wait a few more months. Snowball has not yet been delivered to Dillards.

William Willer from Indiana wrote on June 01, 2020:
I wish to purchase a Paint Your Own Pony. Please advise
Response From Trailmaster:
Sorry to say, we are Sold Out of the Paint Your Own Pony kits on the Official Store. More have been ordered but with shipping delays from Asia, it may be several months before we are back in stock. Your best bet is to check on eBay. Good luck.

Sharon kleinman from Sevierville TN wrote on May 31, 2020:
Do you have any done as fire department
Response From Trailmaster:
We created a special Fireman Pony that was part of the initial release of Painted Pony figurines back in 2003, but have not created one since. With new designs coming in regularly, we will be keeping our eyes out for another one.

Debbie from Cave Creek, AZ wrote on May 22, 2020:
Other than Ebay, where I can post my RETIRED painted ponies collection for sale? Is there a catalog to educate me on the different signed coding and type of box to determine the value of the ponies? Thank you in advance
Response From Trailmaster:
At this time, I'm afraid we cannot suggest another place for you to post the retired Ponies you want to sell. We have considered creating a place for collectors to list the Ponies they would like to sell, as well as a guide for determining their value on the resale market, and it is something we will try and develop over the coming months. Until then, Ebay is your best bet.

Shari from CT wrote on May 15, 2020:
I acquired the Fallen Heroes pony but the front plaque of the statue has been lost (looks like it was glued on and must have fallen off). Any suggestions to find a replacement for this part? Any suggestions would be appreciated.
Response From Trailmaster:
At the time this Pony came out we did have some extra title plaques, but I'm afraid that was many years ago and we ran out a long time ago. The best we can suggest is to have a special one made at a shop where plaques are made. Sorry.

Anastasia from Blackfoot Idaho wrote on May 09, 2020:
If I bought Woodland Brave and the artist herself signed the painted pony how would I go about sending the pony somewhere to get the autograph authenticated and obtain a COA?
Response From Trailmaster:
You don't need to send the Pony anywhere. Take a picture of the signature and send it to, along with your contact information, and we will get back to you.