The Trail Of Painted Ponies BBB Business Review

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Cecile from CA wrote on March 16, 2019:
Looking to buy a pony on e-bay. Unfortunately, it has no edition number. Just the #40 Hmmm. How do i know what edition number it is? IE etc..?
Response From Trailmaster:
Ask the seller to send pix of the Pony, and the underside of the base.

nancy painter from essexville mi wrote on March 13, 2019:
do you have any horse whisper figurines for sale? I called and they told me to get with rikki carter. thank you
Response From Trailmaster:
Yes, please contact Rikki at 928-308-6538.

Marlene M Panacci from California wrote on February 25, 2019:
I have a retired figurine---Cowgirl Cadillac. How do I determine its value if I wish to sell it?
Response From Trailmaster:
There is no fixed way of knowing its value. It depends on its condition, its edition number, if you have the original box it came in. Then, it depends on how badly a collector wants to add this figurine to his/her collection. The best way to determine its current value in the marketplace is to check on eBay for a comparable piece.

Connie from Wisconsin wrote on February 21, 2019:
Is the horse of a different color a c1Aollectible to and is the value comparable,
Response From Trailmaster:
If you are referring to the Horse of a Different Color line of Painted horses that was created by Westland Giftware - check the underside of the base for this information - these are not Trail of Painted Ponies figurines and their current value does not compare.

Barbara from Florida wrote on February 13, 2019:
How can I find out how many of a certain pony was made?
Response From Trailmaster:
Ask us and we will do our best to give you an answer.

Cathie Byrne from Estes Park, Colo wrote on February 10, 2019:
I would like to sell my painted pony to a serious collector. Do you offer third-party sales on your site.
Response From Trailmaster:
We do not. We looked into it but found it to be more complex than we initially thought. EBay is still your best option.

jackie from Watsonville California wrote on February 08, 2019:
I recently purchased a pony at a Goodwill store. I new that they existed and it was gold colored and I was looking for a gold colored item for my decorating. Also I do have/ride horses. I looked up the pony I have and it is Item No 12208 Reunion of the Family of Man #3E/31623. I looked up the pony on the internet and discovered how horribly faded he is. This was dissapointing from how beautiful he was. Is there any hope from my little rescued pony on getting his coloring back. His face has turned blue as well as the artwork on both sides of his barrel. The coloring on the raised embellishments has worn. He has his feather holders but the feathers are gone, just the wraps remain. Let me know if there is anything that can be done or am I alone on this. Thank you in advance for a response.
Response From Trailmaster:
If you love this Pony but would like it to look like it did when it was new, I would suggest you look for another one on eBay. Or, that you undertake your own refurbishing effort using paints from a crafts store. We have no idea what the conditions were where it was displayed previously which could explain the changes you describe. It even sounds like it might have been left in the sun for long periods of time or been treated like a toy by children.

Heather from Nv wrote on January 18, 2019:
Do you ever make carousels i have your native dance and would love to add to my collection they hold a special place in my heart
Response From Trailmaster:
We have not created any new carousel Painted Ponies in quite some time, but welcome any fresh designs in this category.

Anita Mullins from Shreveport LA 71105, wrote on January 16, 2019:
I ordered Eagle Spirit before Christmas and still have not received. Is there a problem?
Response From Trailmaster:
Have you tried directly calling our Official Store? We take these problems seriously and someone there will be glad to help you.

Wanda from Seattle wrote on January 15, 2019:
I bought a bust of the war pony by ranch hood a long time ago and would like to get a bust of another pony. I can’t seem to find any. Are they still being made?
Response From Trailmaster:
No, we discontinued making busts over ten years ago. Some people loved them, but not enough for us to continue offering them.