The Trail Of Painted Ponies BBB Business Review

Ask The Trailmaster

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Paula from PA wrote on December 30, 2018:
I bought sequential A sequine horse and on the bottom its says 1E/...but theres nothing after that...why would it not have numbers after that like the rest of my horses? I can send pics if needed. Thank You!
Response From Trailmaster:
Please do send a pic of the bottom of the Pony to: You may have in your possession a Pre-E, which is quite valuable.

Barbara McCullen from Berlin, MD wrote on December 13, 2018:
Is there a 2003 holiday pony?
Response From Trailmaster:
2003 was the very first year we created Painted Ponies and we did not have a Holiday collection at that time.

Kaitlyn from Colorado Springs wrote on November 25, 2018:
What paint do I need to use if I decide to get the "Triumphant Figurine" to paint? Do I use acrylic, water color, oil, etc.... (Basically the best one that will stay on the statue) Thanks.
Response From Trailmaster:
To some extent the best paint will depend on your design, but in general acrylic and oil work best.

Artyce Keeter from Galena Kansas wrote on November 14, 2018:
I have just obtained my first Pony and he is missing an ear. Do you have any recommended repair people? Thanks
Response From Trailmaster:
Sorry. We would suggest you go back to the retailer where you bought the Pony and explain what happened. In general Painted Pony retailers want happy customers and try to make things right.

Terri Remenius from Colorado wrote on November 13, 2018:
Are you ever going to make "Picasso" the mustang of northwestern Colorado? He is 28 now... thousand and thousands of followers. thanks
Response From Trailmaster:
We have this Pony under development.

Allison Garrett from Lubbock Texas wrote on November 06, 2018:
Do yall sell gift cards online? My sister has over 60 Painted Ponies and I would really like to get her a gift card so she can buy another!
Response From Trailmaster:
We looked into gift cards and decided it was too complicated to add this feature to our website. But thanks for asking.

Tamara from Texas wrote on October 20, 2018:
What is the best way to clean painted ponies?
Response From Trailmaster:
Use one of those air blowers that come with computers. Or, a soft cotton cloth.

Deb from California wrote on October 19, 2018:
I left a question last week but have not heard back. My sister in law just passed away and she had a collection of ponies (located in Phoenix, Az). I have not cataloged them yet but all are in original boxes. Is there a way to find out how I might be able to sell these besides ebay? Any suggestions would be appreciated.
Response From Trailmaster:
eBay is your best bet. Alternatively, send us a list of the Ponies and their edition numbers and we will share this information with a select list of serious collectors.

Barbara Sullivan from Killeen, Texas wrote on September 26, 2018:
I just ordered the paint your own ponies. What kind of paint do you use on the figures? And after you are done painting your ponies what do you seal it with? I love my ponies that I have. thanks for you help
Response From Trailmaster:
Sorry it took so long to get back to you. The Ask the Trailmaster feature wasn’t working and we didn’t realize it. In general acrylic paints are the best but if you go to a crafts store or art supply shop, they will be able to point you in the right direction.

Patrick Traylor from Los Alamitos California wrote on February 11, 2018:
My mother recently passed leaving an extensive collection of painted ponies. I am looking to sell them Is eBay the best place?
Response From Trailmaster:
Right now, selling a Pony on eBay will enable you to reach the largest potential buying audience.