The Trail Of Painted Ponies BBB Business Review

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Jo Morales from CO wrote on January 04, 2021:
I have purchased a Blood Brothers, however, it came without a box or story card. I found on the website that I can recreate the story card but is there someway I can get a box?
Response From Trailmaster:
I'm afraid we do not create extra boxes for the figurines.

Rebecca Stobaugh from TX wrote on January 01, 2021:
How to become an artist for "The trail of painted ponies"? So you download the form and you sketch your design and then send it in? Or do you really want us to paint on the paper and then send it in? If design is approved do you send us a model to paint on ?
Response From Trailmaster:
Most of the designs we develop into figurines begin with a downloaded form on which the artist sketches or paints their design and then sends it in. If the design is striking and different and we think it will translate well into a 7" figurine, we usually ask the artist to create the design from different angles - front, back and top. At this time, we do not send out a resin model to paint. We do, however, include the artist in the approval process to make certain the final figurine captures the essence of the design they created.

Kelli from Ontario wrote on December 28, 2020:
what are the painted ponies made of? Are they resin or porcelain/china? Thank you
Response From Trailmaster:
The Painted Pony figurines are made of an artist-grade resin. When we first started, back in 2003, some of the Ponies were made of porcelain but as the designs became more complex and details were added, we moved to resin.

Leah Mapstead from Arizona wrote on December 23, 2020:
How are your figurines made? What is the process to creating them?
Response From Trailmaster:
When a design comes in that we think will translate well as a figurine, we work with the artist to create drawings from all angles. The factory we work with in Asia will then craft the design, with all its details, into clay and present it to us for approval. There is usually a lot of back-and-forth, which includes the artist of the original, and when everyone is satisfied, we move to the painting stage. Again, there is a back-and-forth to get the painting right, and when we are satisfied a sample of the painted Pony is sent to us for approval. This is why we feel justified in calling Painted Pony figurines miniature works of art.

Sally Hall from Australia wrote on December 18, 2020:
I have a quarter horse pony that has the 1E printed on the bottom, along with all the other printing usual on the bottom of ponies, but no actual number. I was told that it was a sample pony for the salesmen to show the store owners what the pony would look like or a pre-edition. Is this the case? It does not look like it has been tampered with. I can send you a photo if needed. I await your response. Merry Xmas. Cheers Sally Hall
Response From Trailmaster:
Merry Christmas to you too. The scenario you describe is plausible. Although it was supposed to be prohibited for salesmen to sell sample Painted Ponies, we heard that this was happening because of their popularity. So we stepped up security precautions and were assured the practice had stopped. But it is also possible that because Painted Ponies are numbered by hand, this is one that slipped through the oversight process.

Gaby Fabian from San Rafael, California wrote on December 16, 2020:
When did the medicine horse pony retire?
Response From Trailmaster:
"Medicine Horse" was produced in two sizes. The large 9" Medicine Horse was retired I 2008. The classic sized Medicine Horse was retired in 2011.

Ellen from NJ wrote on December 14, 2020:
is the unesco collection, the same quality as the original Westland collection?
Response From Trailmaster:
We have done our best to maintain the same quality since we transitioned to Enesco. There may be individual differences, and each design, being an original, may have its own set of challenges, but overall we feel we have held to the same high standard with each company. The most recent challenge has been that COVID-19 forced the closure of all the factories we were working with in China. In their place we have moved to a quality factory in Thailand. This is a situation that a lot of companies whose "supply chain" extends to Asia have confronted.

Michele Harris from Texas wrote on December 13, 2020:
We have done a paint your own pony in pencil. Want to keep it that way. Is there a clear coating I can use to preserve it? Thank you
Response From Trailmaster:
It would be best to check with your local crafts store, or Michaels or JoAnns.

alison poteet from TX wrote on December 07, 2020:
Is there any way to get a replacement lamp shade?
Response From Trailmaster:
Not from us, I'm afraid. Your best bet is someplace like Home Depot or Lower, where there is a wide selection of lamp shades.

Robin from NY wrote on December 07, 2020:
Does a portion of the proceeds go to a Native American charity?
Response From Trailmaster:
The Trail began as a philanthropic public art project that over the years has raised and donated close to a million dollars to a variety of non-pofit groups. We have also partnered with different charities on special projects. And each year we make a donation to worthy groups whose needs are immediate. This year, for example, we donated to a food bank, an animal rescue group, and a therapeutic horse riding center.