The Trail Of Painted Ponies BBB Business Review

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Dana Lanter from IL wrote on January 15, 2020:
I am looking for necklace charms. Where can I find them?
Response From Trailmaster:
At one point we did have Painted Pony necklace charms. But the line was discontinued.

Chelsea from Maine wrote on January 14, 2020:
Hello, Would you be able to advise on when the 2020 Holiday collection will be released? I am looking for Graveyard Gallop and Mistletoe Kisses
Response From Trailmaster:
We will be announcing these Ponies in February. But because they fall into the category of Holiday Ponies, they won't be shipped until late summer.

Wendy Blinco from Queensland:Australia wrote on January 02, 2020:
Hi:have Ordered 2019 Summer Painted Ponies Set:Order No:TP 6035744:It is Paid 4:Ordered it 2019:It Still has Not Turned Up:Have Tried 2 Email etc in Regards 2 My Order:Do What is Happening with My Order?WendyR
Response From Trailmaster:
Thank you for bringing this to my attention. I can't answer right away, but I can assure you it will be looked into immediately and someone will be back in touch with you. Sometimes fulfilling international orders, particularly over the holidays, can be a challenge.

Brenda from San Antonio tx wrote on December 29, 2019:
I have about 85 painted ponies and I want to sell them my question is how can I sell them?
Response From Trailmaster:
Put together a list of your Ponies, their condition and edition number, and send it to: rikki@paintedponies.com. We will let you know if we know of anyone might be interested.

Debra sloan from Savannah ga. United States 31419 wrote on December 26, 2019:
I am looking for standard size woodland brave and storm rider. See them on your website but will not bring them up to buy.
Response From Trailmaster:
Storm Rider, which is one of our all-time bestselling Ponies, sold out over the holidays but we should have more available very soon. As for Woodland Brave, we have experienced some quality issues with this piece that we are currently investigating to see if they are isolated or common to the entire release. We stand by our quality, and if necessary we will replace the entire release from scratch. If this is the case, it will not be available until the Spring.

Cindy L. Laudari from CA wrote on December 22, 2019:
I moved up where we live now un 2006 my mother got my first painted pony for me it was Silverado with the name tag on the base of where the horses feet rest on..I came up here with it but they are saying it came out in 2007.. I really am lost ...i know my Mom got it for me before 2007...is that possible?
Response From Trailmaster:
The date on the base refers to the date when that particular Pony was cast, not when it was first released.

Cecilia E Wilson from TX wrote on December 19, 2019:
Does Dillards not carry the painted ponies anymore? I traditionally buy them each Christmas season and especially like the ones exclusive to Dillards.
Response From Trailmaster:
Dillards used to carry all the Painted Pony figurines until they redesigned their in-store offerings in the Home Department and stopped carrying collectibles in general. But they so liked Painted Ponies that they decided to carry the four Holiday Ponies plus one Holiday-themed Pony that is designed exclusively for them, and is available only at Dillards stores.

Charlotte from VA wrote on December 17, 2019:
Hi, Is the fire and ice figurine sold out?
Response From Trailmaster:
No, it is still available on the Official Trail of Painted Ponies Store.

Sharon from Arizona wrote on December 16, 2019:
When was the Christmas nutcracker pony made ( the year )
Response From Trailmaster:
There were two Nutcracker Ponies made. The first was made of ceramic and came out in 2004. The second, titled "Nutcracker Sweet," came out last . year, in 2018, and was a Dillards exclusive.

Matt from Daytona, FL wrote on December 14, 2019:
When did the Motorcycle Mustang first appear and how many were made from start to retirement? Thanks
Response From Trailmaster:
Motorcycle Mustang was part of The Trail's very first release in Winter 2003. When it was retired, 75,883 had been made.